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Privacy Policy

Introduction

Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

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This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including: • Why I am able to process your information and what purpose I am processing it for • Whether you have to provide it to me • How long I store it for • Whether there are other recipients of your personal information • Whether I intend to transfer it to another country, • Whether I do automated decision-making or profiling, and • Your data protection rights. I am happy to chat through any questions you might have about my data protection policy and you can contact me via info@lmpsychotherapy.co.uk. ‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me. I am registered with the Information Commissioner’s Office [Reference ZB622477]. My company registration number is 15238989. My postal address is: Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, E14 9NN. My phone number is: 01462 374104. My email address is: info@lmpsychotherapy.co.uk.

My lawful basis for holding and using you personal information

The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below: If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case psychotherapy) and necessary for a contract with a health professional (in this case, a contract between me and you).

How I use your information

Initial contact.

When you contact me with an enquiry about my psychotherapy services I will collect information to help me satisfy your enquiry. This will include full name, email address, phone number and brief details on the referral relating to the support you are requesting. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf. If you decide not to proceed I will ensure all your personal data is deleted within 30 days. If you would like me to delete this information sooner, just let me know. While you are accessing psychotherapy. Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if the child, young person or parent is deemed to be a significant risk of harm to self or others. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

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I will keep a record of your personal details to help the psychotherapy services run smoothly. These details are kept securely on WriteUpp practice management software and are not shared with any third party. I will keep written notes of each session, these are kept on the WriteUpp practice management software. For security reasons I do not retain text messages for more than 30 days. If there is relevant information contained in a text message I will update this on the WriteUpp practicc management software. Likewise, any email correspondence will be deleted after 30 days if it is not important. If necessary I will insert this on WriteUpp practice management software.

 

After psychotherapy has ended.

Once psychotherapy has ended your records will be kept for 7 years from the end of our contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.

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Third party recipients of third party data

I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted. The third parties include Microsoft Office 365, WriteUpp practice management software, HMRC, Companies House and ICO. 

Your rights

I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will: • give you a description of it and where it came from; • tell you why I am holding it, tell you how long I will store your data and how I made this decision; • tell you who it could be disclosed to; • let you have a copy of the information in an intelligible form. You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to info@lmpsychotherapy.co.uk. If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.

Data Security

I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. For this reason I use WriteUpp practice management software to store the data I hold about you. WriteUpp is ISO27001 certified practice management software for therapists and is GDPR compliant and ensures security and data protection. It uses two-factor authentication login and encrypted data replication across different servers to keep your records safe. 

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WriteUpp practice management software

 

ISO27001 certified is a globally recognised information governance and security standard. WriteUpp's systems and processes comply with this standard and are audited annually to ensure continued compliance.

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Data replication - The software geo-replicates the data stored to two separate EU-based physical locations and it is then replicated again in four separate clusters in each of these locations to provide business continuity. 

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Data encryption - Data is encrypted in flight and at rest and navigation runs on 256 bit SSL encryption giving peace of mind that your data is secure.

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Trusted by the NHS - Pathway Software, the developer of WriteUpp, has been a trusted supplier of NHS therapy services teams for over 10 years.

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Two-factor authentication - WriteUpp uses two-factor authentication (2FA) which provides an added layer of security. 

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Visitors to my website

When someone visits my website, I use a third party service, Wix Analytics and Google Ads to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Wix Analytics or Google Ads to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. I use Wix Analytics and Google Ads so that I can continually improve my service to you, You can read Wix Analytics privacy notice here https://www.wix.com/about/privacy. I use Wix as the content management system for our website - find out about Wix and data protection at https://support.wix.com/en/article/general-data-protection-regulation-gdpr. Like most websites we use cookies to help the site work more efficiently - find out about Wix use of cookies at https://support.wix.com/en/article/cookies-and-your-wix-site. No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.

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